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  • Lan Lan 2 HotelImage
    46 Thu Khoa Huan Street, District 1, Ho Chi Minh City, Vietnam
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Lan Lan 2 Hotel  star

Address: 46 Thu Khoa Huan Street, District 1, Ho Chi Minh City, Vietnam (View map)
Hotel Area: District 1 (Ben Thanh Market) Hotel Rooms: 102 Save as a favorite
Lan Lan 2 Hotel 7 out of 10 based on 2 user reviews.

The guest reviews are submitted by our customers after their stay at Lan Lan 2 Hotel

Very good

7
score from 2 review(s)
Friendly Staff
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Clean
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Value for money
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Service
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Facilities
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Location
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Ms. Js | Singapore
14/12/2010 0 people found this review helpful
Staff 7
Service 7
Clean 8
Value 7
Facilities 7
Location 10
7.7

Room is small, clean and newly renovated.
Staff are pleasant especially chambermaids.
Hotel breakfast is excellent.
Hotel location very convenient.
I felt safe in this hotel.

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Ms. Gabrielle Bui | United States
01/08/2010 0 people found this review helpful
Staff 7
Service 2
Clean 10
Value 5
Facilities 4
Location 10
6.3

I was pretty content with the hotel during the initial move-in and couple days after. Some of the staff were pretty friendly while others were so-so just doing their job. My friends and I would take multiple day trips and were rarely at home so the first couple of weeks I did not notice how far from customer-friendly the hotel management was. One night I called down for a set of extra blankets from the front desk. The front desk replied that they had no more to spare. I kindly requested to perhaps use some blankets from a room that was currently unoccupied. The front desk had the audacity to say that all the rooms were booked and they had no more blankets available. What kind of hotel doesn't have extra blankets?!?! I know for a fact that not all the hotel rooms were booked as well. Several rooms on my own floor were unoccupied. It didn't take that much for the hotel to deliver; however, management failed accommodate to our simple request.

Besides poor customer service, the hotel management tries to squeeze out every dollar possible from your stay. Rooms are booked as per person. Any additional guest to a room costs more money. If there are two people staying in a hotel they will add $6 each night for the second additional person. A third guest is an extra $12! Basically each night with 3 people in a room is the cost of the room plus $18 per night! When we went to pay for the bill we caught several mistakes in the hotel's favor. My two friends had stayed a couple nights as guests in my room. Instead of charging us $6 for the first guest and $12 for the second guest, the hotel charged $15 EACH guest for all the nights they had stayed. That is $30 extra! Luckily we had scanned the hotel bill or else we would have been paying much much more than anticipated.

The hotel should learn a thing or two about customer service. Perhaps if it was more accommodating to the very people that provide them business they would actually be getting good reviews from customers like me. The owner of the hotel wasn't very friendly at all. She never greeted any of her guests nor cared at all about keeping her hotel guests comfortable. I highly recommend finding someplace else to stay if you want a good Vietnamese hotel experience. Staying at this hotel could even ruin your trip entirely.

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