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  • Hoang Lan HotelImage
    15-17 Vuon Dao road, Bai Chay ward, Ha Long City, Vietnam.
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Hoang Lan Hotel  star

Address: 15-17 Vuon Dao road, Bai Chay ward, Ha Long City, Vietnam. (View map)
Hotel Area: Ha Long (Bai Chay) Hotel Rooms: 0 Save as a favorite
Hoang Lan Hotel 1.5 out of 10 based on 4 user reviews.

The guest reviews are submitted by our customers after their stay at Hoang Lan Hotel

Terrible

1.5
score from 4 review(s)
Friendly Staff
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Clean
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Value for money
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Service
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Facilities
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Location
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All (4)
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Excellent (0)
Very good (0)
Average (0)
Poor (1)
Terrible (3)
  • All reviewer (4)
  • Solo Travelers (3)
  • Couples (0)
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Ms. Renee Walker | Australia   Solo Travelers
18/12/2011 0 people found this review helpful
Staff 1
Service 1
Clean 1
Value 1
Facilities 1
Location 1
1.0

The worst hotel in Vietnam

I can't believe this place is recommended by Lonely Planet.
The young girl here completely ripped us off and was so rude to us when we confronted her about it, I promised her I'd write a bad review about the hotel and her... So Miss Thing, here it is...

Never ever stay here. It's dirty, hot, the promised air con doesn't work, they don't honour the price you bargain with them when you arrive there are cold showers and the whole of Halong City is a desolate waste land. Actually just don't bother with Vietnam, it's so over rated.

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Mr. Erik | Netherlands   Solo Travelers
17/11/2011 0 people found this review helpful
Staff 1
Service 1
Clean 3
Value 1
Facilities 2
Location 4
2.0

Friendly staff, as long as your not checked in. Once checked in, they seemed to not care anymore. The smile on the face turns into grumpy looks and even a Hello or Goodmorning is too hard to say.
It took me half a day to let them fix my shower. And all on top of that. They suddenly charged me for luggage storage without notifying me in advance about these costs! When I came back from my trip around Cat Ba Island all they could say: you owe me money for storage.
Not even a kindly hello and welcome back, how was your trip. What a grumpy and non-motivated staff members! The worse I have met so far.

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Mr. Erik | Netherlands   Solo Travelers
17/10/2011 0 people found this review helpful
Staff 1
Service 1
Clean 3
Value 1
Facilities 3
Location 2
1.8

Indeed a warning for travellers. And read the other post about the scam after your booked a tour with them. Don't do it through them.
Besides that, I found the staff very non-motivated and grumpy. As soon as I checked in all the friendlyness was dropped. If was too much to ask them something and how hard can it be to fix a showerhose. It took me, after asking four times, half a day when it was fixed and could finally get a normal shower.

Then, when I came back from a trip to Cat Ba Isl., they suddenly charged me for storage fee without notifying me advance about this! What a bad service for their customers. Not much positive feedback I have for this hotel and I won't recommend it to anyone. Just walk 50 meters further and you might find a world of difference since there are heaps of hotels in that area.
Good Luck!

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Mr. David Hogan | United Kingdom
03/11/2010 0 people found this review helpful
Staff 1
Service 1
Clean 1
Value 1
Facilities 1
Location 1
1.0

A warning to anyone who wants to book in the Hoang Lan Hotel, DO NOT.

The rooms are unclean, cockroaches running around and we thought we detected signs of bed buds.
What was worse was we asked the advise of the lady, Shoan i think her name was, about arranging a boat trip around Ha Long bay, she said she could arrange for us to be on one of the more luxurious junks on a 2 day tour. She had shown us pictures of the Indochina boat which looked top notch. We arriving at the port there was a lot of waiting around followed by Shoan ushering us towards another guide, he then in turn ushered us to a guide in a Heritage t-shirt. He was to be our guide and wouldn't give us his full name, just the name Bang. After a lot of waiting we asked when we would be boarding the indochina, he said the indochina was being cleaned (which proves he was part of the scam) and we were to take another boat. By this point we had already given our passport to him so had to play ball for now. We took a short boat ride out to our boat, which was a Heritage cruise boat, with half the letter fallen off the side of the boat. The pictures we saw looked nothing like what we had been sold, the rooms were small and the food was inedible. What was worse was our guide Bang was extremely rude, unhelpful, and knew nothing of interest about Ha Long Bay.

The boat docked several times to drop people off at Cat Ba Island and Monkey Island, Bang would promise he would only be 5 minutes and almost 2 hours later would come back. If we were informed of his timings we would of gone for a swim or just relaxed on the top deck but the continual lack of information was frustrating to say the least. One one kayaking trip, we asked if he would join us kayaking to show us some of the cave, he said "no, he was tired and the kayaking was boring". On another kayaking trip, he guided us out to some cave about 10-15 mins away from the boat and told us to go in, when we exited the cave he was no where to be seen and had gone back to the boat leaving us to find our way back in the dark.

After a lot of complaining we were transferred to another boat. As we were transferring to the dock, one of our friends almost fell in between two boats, there was no assistance from Bang. We transferred to the Dolphin Cruise which was marginally nicer but still not what we had been sold. We made the most of our time in Halong Bay but felt thoroughly ripped off.

I would urge any one considering a tour in ha Long bay not to book through the Hoang Lan Hotel or through Heritage tours. They are liars and scam artists.

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I can't believe this place is recommended by Lonely Planet.
The young... more »

Ms. Renee Walker |  

18 December 2011

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