+84-8 3500 7222
Last Updated on 01 January, 2011
We highly value your trust in choosing TUN TRAVEL for your online hotel reservation. Therefore, we will duly and diligently safeguard and protect the privacy and confidentiality of your personal details (including your credit card details).
We collect personal data about you that you provide to us while using the Site. Your personal data may include your name, address, phone number, credit card details or e-mail address. We also collect non-personally identifiable information, which may be linked to your Personal Data, including your log-in name, IP address and password, and search preferences related to specific searches. This information is required to process, book and complete your reservation (including the sending of a confirmation email of the booking to you).
Disclosure of personal details
For our services, we shall collect for the following purposes the following information:
Reservation orders: For the purposes of completing your booking and save for disclosures required by law, criminal investigations, subpoenas or court orders, we will only disclose your name, contact details and the credit card details to the relevant hotel or tour services with which a booking is made. However, please note that from time to time, we may use third party distributors, which provide certain services and functions for and on our behalf. These third party distributors may have access to (part of your) personal information in order to perform their services and functions, but are subject to a confidentiality obligation pursuant to which they cannot use, share or disclose the information for any other purpose.
Surveys: By completing a booking, you agree to receive an invitation email to complete our guest review form, which we will send to you immediately after your stay at the hotel or your tour with our services, which can be completed anonymously. By completing the guest review, you agree that the completed guest review can be uploaded to our website on the relevant hotel/testimonials information page for the sole purpose of informing (future) customers on the service (level) and quality of the relevant hotel/services. We reserve the right to adjust, refuse or remove review forms at our sole discretion. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations or incentives whatsoever.
Newsletters and other information: If you wish to subscribe to our newsletter or wish to receive promotional communications or other information from us (in respect of our, our affiliated companies' or business partners' products or services), we offer you the option to "Opt in" for this service. If you no longer wish to receive our newsletter and other promotional communications, you can simply click on the unsubscribe link.
Visitor's registration, logging and use of "cookies" and web beacons: For (improvement of) our service and product, we use (temporary and persistent) cookies, authorized third party cookies, web beacons and/or other technologies to collect non-personally identifiable data and to track browsing behavior and for specific or tailor made offers or advertisements and monitor and record the visits and use of our website(s). In order to understand how people use our website and for marketing analysis and quality improvement purposes, we collect, record, process and use on an anonymous basis various data and information, such as the total amount of transactions, viewed web pages, referring/exit pages, platform type, date/time stamp information and details like the number and location of (mouse) clicks on a given page, mouse movements, scrolling activity and the (search) words you use and the text you type while being on and using our website (the "Data").
Furthermore, we will record and use your IP address, browser type and Internet Service Provider (ISP) for behavioral targeting, fraud, misuse and criminal investigation purposes. Please note that from time to time, we may use third party service providers for marketing analysis and quality improvement purposes (the "Service Providers"). We may also use Service Providers to track detailed visitor activity of our visitors or for specific pages. These Service Providers collect, use, monitor and report on the Data and other any information and statistics they collect and analyze your online activities on our website. The information about your use of our website (including the Data, your ISP, browser and IP address) may be transmitted to and stored on the servers of the Service Providers. Furthermore, the Service Providers may also transfer the collected information to third parties where required to do so by law, or where such third parties process the information on the Service Provider's behalf.
When visiting and using our website, we do not share any personal information about our customers with our Service Providers and the Service Providers will not collect any personally identifiable information. We may share and disclose your personal details and information to a governmental or investigative authority if required by law (or any regulation having the force of law), legal process, criminal investigation, court order or subpoena.
About cookies and web beacons: To serve you faster and with better quality, we use "cookie" technology on TunTravel.com. Cookies are small bits of code, usually stored on a user's computer hard drive, which enable a web site to "personalize" itself for each user by remembering information about the user's visit to the web site. Cookies can store a variety of information, including IP addresses, navigational data, server information, data transfer times, user preferences, and e-mail addresses and passwords needed to access TunTravel.com. If you prefer, you can delete all cookies that are already on your computer's hard drive by searching for files with "cookie" in it and delete it and for the future, you can edit your browser options such that (future) cookies are blocked; however, please note that if you do this you may not be able to use the full functionality of ourwebsite. For more information about (the use and decline of) cookies, please visit: www.allaboutcookies.org
Protect your personal data
To prevent unauthorized access, we maintain reasonable physical, electronic and organizational procedures to protect Personal Data against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access. To protect credit card transactions as well as the personal data, TUN TRAVEL currently uses Secure Socket Layer technology to encrypt credit card information during transit.
The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology. Our SSL certificate has been issued by Geotrust: http://geotrust.com/. Furthermore, we have implemented and use security procedures and technical and physical restrictions for accessing and using personal information. Only authorized employees are permitted to access personal information for performing their duties in respect of our services.
Control over your data
You always have the right to review the personal data you have stored with us. You can request your personal data by emailing us at: firstname.lastname@example.org
Please state 'request personal data' in the subject line of your email. If your personal data is incorrect, we will change it upon your request. You can also ask tuntravel.com to remove your personal data from its database by sending us an email to the aforementioned email address.
A Special Note About Children
Persons under the age of 16 are not eligible to use any services on TUN TRAVEL.
How to Contact Us
Should you have any questions, concerns or comments, please contact us at:
- TUN TRAVEL Hanoi Head Office
24-26 Bat Su street, Hoan Kiem district, Hanoi, Vietnam.
Tel: +84 (4) 3923 0898 - Fax: +84 (4) 3824 3886
- TUN TRAVEL Ho Chi Minh City Support Office
74/13/3 Truong Quoc Dung Street, Phu Nhuan District, Ho Chi Minh City, Vietnam
Tel: +84 (8) 6679 2698/ 3500 7222 - Fax: +84 (8) 3842 3326
We are at all times entitled to change the way we collect, transmit and process the personal information and such other information as we may deem necessary. This Privacy Statement may therefore be amended from time to time in order to reflect the latest changes.