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Frequently Asked Questions
TUN Travel Self Service
- 1 Change your dates, cancel or check your booking.
- 2 Add a special request or change your details.
- 3 Request copy of hotel voucher / invoice
It's easy and completed in a matter of minutes in My Booking
Confirmation of hotel/tour/ticket reservation.
- What happens when I make a reservation?
- How do I know my reservation is confirmed?
- What is a CONFIRMATION VOUCHER?
- What is the Reservation Guarantee?
- How long does it take to get a confirmation?
- Do I need to confirm my booking with the hotel directly?
- You sent my Confirmation Voucher to me, but when I called the hotel directly to check on my booking, the hotel informed me th
- I have booked a hotel but I did not receive a confirmation by email. What do I have to do?
What is the Reservation Guarantee?
All bookings secured through TUN Travel website are backed by our Reservation Guarantee. If your confirmed reservation at the hotel (for which you have been issued a Voucher) is not available or cannot be honored upon check-in, and no other room type that you had booked is available, immediately contact our Customer Service Agent at the contact details listed on your Voucher.
We will arrange a room at another convenient and comparable hotel and we will pay for the full cost of the first night's stay, including any tax and service charges for you. Also, against a receipt, we will pay for your communication costs to our office.
About TUN Travel
Customer Support 247
Member of Vietnam National Administration of Tourism (VNAT), License No. 0738
Pacific Asia Travel Association (PATA), ID No. 587902
