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Frequently Asked Questions
TUN Travel Self Service
- 1 Change your dates, cancel or check your booking.
- 2 Add a special request or change your details.
- 3 Request copy of hotel voucher / invoice
It's easy and completed in a matter of minutes in My Booking
Making a reservation with TUN TRAVEL
- How is my hotel/tour/ticket booking process work?
- I do not want to make a reservation online, what can I do?
- Why do I have to include my credit card details in my hotel booking?
- What if the hotel that I selected is not available?
- Can I make a reservation directly through the hotel or other travel agents?
- How do I make a reservation for someone else?
- What happens to my hotel/tour/ticket booking if my flight is delayed?
- Can I book a hotel, that is not listed on your website?
- Can I make a reservation without a credit card?
- If I want to stay more at your hotel, what should I do?
- How can I make a special request? For example: a sea view, twin beds, room on a certain floor or dietary needs?
- What is ‘My Booking’ and how do I use it?
- Can I request an extra bed/cot in my room and will there be extra costs?
Can I make a reservation directly through the hotel or other travel agents?
Yes, you can do that but rates advertised on this website are only available from TUN TRAVEL Website and it's related online brands and are not available from the hotel or other travel agents directly.
Due to our close partnerships with major hotel groups and leading hotel room wholesalers we can offer highly discounted rates. If you would like to make a reservation directly with the hotel or other travel agents you will need to contact them directly.
About TUN Travel
Customer Support 247
Copyright © 2003-2015 TUNG NGOC Travel Co., Ltd. All Rights Reserved.
Office: 48 Ngo Sy Lien alley, Dong Da district, Hanoi, Vietnam
Member of Vietnam National Administration of Tourism (VNAT), License No. 01-210/2010
National Business License No. 0102010297
Office: 48 Ngo Sy Lien alley, Dong Da district, Hanoi, Vietnam
Member of Vietnam National Administration of Tourism (VNAT), License No. 01-210/2010
National Business License No. 0102010297
