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Frequently Asked Questions
TUN Travel Self Service
- 1 Change your dates, cancel or check your booking.
- 2 Add a special request or change your details.
- 3 Request copy of hotel voucher / invoice
It's easy and completed in a matter of minutes in My Booking
Making a reservation with TUN TRAVEL
- How is my hotel/tour/ticket booking process work?
- I do not want to make a reservation online, what can I do?
- Why do I have to include my credit card details in my hotel booking?
- What if the hotel that I selected is not available?
- Can I make a reservation directly through the hotel or other travel agents?
- How do I make a reservation for someone else?
- What happens to my hotel/tour/ticket booking if my flight is delayed?
- Can I book a hotel, that is not listed on your website?
- Can I make a reservation without a credit card?
- If I want to stay more at your hotel, what should I do?
- How can I make a special request? For example: a sea view, twin beds, room on a certain floor or dietary needs?
- What is ‘My Booking’ and how do I use it?
- Can I request an extra bed/cot in my room and will there be extra costs?
Can I request an extra bed/cot in my room and will there be extra costs?
Information regarding extra beds is located under ‘Hotel Policies’, please take note of the following:
- Extra bed is only available for a certain kind of room types.
- Additional costs, if any, are not included in the reservation price.
- During the online booking process please place your request for an extra bed/cot in the comments box provided.
- We suggest Contacting Us to confirm availability, before you book.
About TUN Travel
Customer Support 247
Copyright © 2012 TUN TRAVEL. All rights reserved.
Member of Vietnam National Administration of Tourism (VNAT), License No. 0738
Pacific Asia Travel Association (PATA), ID No. 587902
Member of Vietnam National Administration of Tourism (VNAT), License No. 0738
Pacific Asia Travel Association (PATA), ID No. 587902
