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Frequently Asked Questions
TUN Travel Self Service
- 1 Change your dates, cancel or check your booking.
- 2 Add a special request or change your details.
- 3 Request copy of hotel voucher / invoice
It's easy and completed in a matter of minutes in My Booking
Making a reservation with TUN TRAVEL
- How is my hotel/tour/ticket booking process work?
- I do not want to make a reservation online, what can I do?
- Why do I have to include my credit card details in my hotel booking?
- What if the hotel that I selected is not available?
- Can I make a reservation directly through the hotel or other travel agents?
- How do I make a reservation for someone else?
- What happens to my hotel/tour/ticket booking if my flight is delayed?
- Can I book a hotel, that is not listed on your website?
- Can I make a reservation without a credit card?
- If I want to stay more at your hotel, what should I do?
- How can I make a special request? For example: a sea view, twin beds, room on a certain floor or dietary needs?
- What is ‘My Booking’ and how do I use it?
- Can I request an extra bed/cot in my room and will there be extra costs?
I do not want to make a reservation online, what can I do?
You can:
- Reserve by Phone: +84 (4) 3923 0898 / 3923 2982
+84 (8) 6679 2698 / 3526 8500
- Reserve by Fax: +84 (4) 3824 3886 / 3923 3280
+84 (8) 3526 8522
- At Hanoi Office: 24-26 Bat Su street, Hoan Kiem district, Hanoi, Vietnam.
- At Saigon Office: 8A Tran Nhat Duat street, District 1, Ho Chi Minh, Vietnam.
- Reserve by Email: sales@tuntravel.com
- Reserve by online chat
About TUN Travel
Customer Support 247
Copyright © 2003-2015 TUNG NGOC Travel Co., Ltd. All Rights Reserved.
Office: 48 Ngo Sy Lien alley, Dong Da district, Hanoi, Vietnam
Member of Vietnam National Administration of Tourism (VNAT), License No. 01-210/2010
National Business License No. 0102010297
Office: 48 Ngo Sy Lien alley, Dong Da district, Hanoi, Vietnam
Member of Vietnam National Administration of Tourism (VNAT), License No. 01-210/2010
National Business License No. 0102010297
