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Frequently Asked Questions
TUN Travel Self Service
- 1 Change your dates, cancel or check your booking.
- 2 Add a special request or change your details.
- 3 Request copy of hotel voucher / invoice
It's easy and completed in a matter of minutes in My Booking
Making a reservation with TUN TRAVEL
- How is my hotel/tour/ticket booking process work?
- I do not want to make a reservation online, what can I do?
- Why do I have to include my credit card details in my hotel booking?
- What if the hotel that I selected is not available?
- Can I make a reservation directly through the hotel or other travel agents?
- How do I make a reservation for someone else?
- What happens to my hotel/tour/ticket booking if my flight is delayed?
- Can I book a hotel, that is not listed on your website?
- Can I make a reservation without a credit card?
- If I want to stay more at your hotel, what should I do?
- How can I make a special request? For example: a sea view, twin beds, room on a certain floor or dietary needs?
- What is ‘My Booking’ and how do I use it?
- Can I request an extra bed/cot in my room and will there be extra costs?
I do not want to make a reservation online, what can I do?
You can:
- Reserve by Phone: +84 (4) 3923 0898 / 3923 2982
+84 (8) 6679 2698 / 3526 8500
- Reserve by Fax: +84 (4) 3824 3886 / 3923 3280
+84 (8) 3526 8522
- At Hanoi Office: 24-26 Bat Su street, Hoan Kiem district, Hanoi, Vietnam.
- At Saigon Office: 8A Tran Nhat Duat street, District 1, Ho Chi Minh, Vietnam.
- Reserve by Email: sales@tuntravel.com
- Reserve by online chat
About TUN Travel
Customer Support 247
Copyright © 2012 TUN TRAVEL. All rights reserved.
Member of Vietnam National Administration of Tourism (VNAT), License No. 0738
Pacific Asia Travel Association (PATA), ID No. 587902
Member of Vietnam National Administration of Tourism (VNAT), License No. 0738
Pacific Asia Travel Association (PATA), ID No. 587902
