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Frequently Asked Questions
TUN Travel Self Service
- 1 Change your dates, cancel or check your booking.
- 2 Add a special request or change your details.
- 3 Request copy of hotel voucher / invoice
It's easy and completed in a matter of minutes in My Booking
Making a reservation with TUN TRAVEL
- How is my hotel/tour/ticket booking process work?
- I do not want to make a reservation online, what can I do?
- Why do I have to include my credit card details in my hotel booking?
- What if the hotel that I selected is not available?
- Can I make a reservation directly through the hotel or other travel agents?
- How do I make a reservation for someone else?
- What happens to my hotel/tour/ticket booking if my flight is delayed?
- Can I book a hotel, that is not listed on your website?
- Can I make a reservation without a credit card?
- If I want to stay more at your hotel, what should I do?
- How can I make a special request? For example: a sea view, twin beds, room on a certain floor or dietary needs?
- What is ‘My Booking’ and how do I use it?
- Can I request an extra bed/cot in my room and will there be extra costs?
If I want to stay more at your hotel, what should I do?
Option 1: If you plan to stay at the hotel longer, then inform us so you will eligible to stay at our hotel with saving cost.
Option 2: If you really enjoy the trip to Vietnam and want to extend the stay at our hotel, you can contact the hotel directly, but we are not ensure the low rate for you.
About TUN Travel
Customer Support 247
Copyright © 2003-2015 TUNG NGOC Travel Co., Ltd. All Rights Reserved.
Office: 48 Ngo Sy Lien alley, Dong Da district, Hanoi, Vietnam
Member of Vietnam National Administration of Tourism (VNAT), License No. 01-210/2010
National Business License No. 0102010297
Office: 48 Ngo Sy Lien alley, Dong Da district, Hanoi, Vietnam
Member of Vietnam National Administration of Tourism (VNAT), License No. 01-210/2010
National Business License No. 0102010297
