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Frequently Asked Questions
TUN Travel Self Service
- 1 Change your dates, cancel or check your booking.
- 2 Add a special request or change your details.
- 3 Request copy of hotel voucher / invoice
It's easy and completed in a matter of minutes in My Booking
Miscellaneous
- We've compared with some other agencies and the price is higher, why?
- Do I have the right to a particular hotel room?
- What's the difference between a Double room and a Twin room?
- How do I check-in at the hotel?
- How can I go to your hotel from airport. Do hotels provide the pick-up service?
- Can I book a tour at the hotel?
- I am unhappy with my hotel. Can you help?
- Do I have a right to privacy in my hotel room?
- Where do I keep my belongings?
- Is the hotel responsible if my belongings are stolen?
- What is Hotel Rating form?
- Is the hotel responsible if I am the victim of a crime at or near the hotel?
- I paid a lot for a hotel room that fell way short of my expectations. Do I have any recourse in a situation like this?
- I will be arriving earlier/later than the stated check-in time. Can I still check-in?
I will be arriving earlier/later than the stated check-in time. Can I still check-in?
Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the ‘Remarks’ box in the booking process to inform them of your estimated arrival time in writing. Once you’ve received your confirmation you can follow-up with the hotel directly using the contact information provided.
About TUN Travel
Customer Support 247
Copyright © 2012 TUN TRAVEL. All rights reserved.
Member of Vietnam National Administration of Tourism (VNAT), License No. 0738
Pacific Asia Travel Association (PATA), ID No. 587902
Member of Vietnam National Administration of Tourism (VNAT), License No. 0738
Pacific Asia Travel Association (PATA), ID No. 587902
