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Frequently Asked Questions
TUN Travel Self Service
- 1 Change your dates, cancel or check your booking.
- 2 Add a special request or change your details.
- 3 Request copy of hotel voucher / invoice
It's easy and completed in a matter of minutes in My Booking
Miscellaneous
- We've compared with some other agencies and the price is higher, why?
- Do I have the right to a particular hotel room?
- What's the difference between a Double room and a Twin room?
- How do I check-in at the hotel?
- How can I go to your hotel from airport. Do hotels provide the pick-up service?
- Can I book a tour at the hotel?
- I am unhappy with my hotel. Can you help?
- Do I have a right to privacy in my hotel room?
- Where do I keep my belongings?
- Is the hotel responsible if my belongings are stolen?
- What is Hotel Rating form?
- Is the hotel responsible if I am the victim of a crime at or near the hotel?
- I paid a lot for a hotel room that fell way short of my expectations. Do I have any recourse in a situation like this?
- I will be arriving earlier/later than the stated check-in time. Can I still check-in?
We've compared with some other agencies and the price is higher, why?
Of course you can book a cheaper tour/hotel with another company, but please be advise that you get what you pay for! We've build our solid reputation with small independent group tours, private and clean transportation, better hotels and reliable services etc.
You enjoy the peace of mind, no hidden costs on tour program and hotel booking, friendly tour guide, good services, guaranteed satisfaction. We believe that we offer the value for money.
About TUN Travel
Customer Support 247
Copyright © 2012 TUN TRAVEL. All rights reserved.
Member of Vietnam National Administration of Tourism (VNAT), License No. 0738
Pacific Asia Travel Association (PATA), ID No. 587902
Member of Vietnam National Administration of Tourism (VNAT), License No. 0738
Pacific Asia Travel Association (PATA), ID No. 587902
